Frequently Asked Questions
Everything you need to know about your Alter Ego experience.
Are your beauty products cruelty-free?
Yes, at Alter Ego, we are committed to ethical beauty. All of our products and ingredients are 100% cruelty-free and never tested on animals.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy for opened items?
We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it for a full refund or store credit, even if it has been lightly used.
How can I track my shipment?
Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select European countries. Please check our shipping page for a full list of available destinations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.